Task 1: Complaint about a broadband service
You recently moved house and signed up for broadband with Brightline Broadband. Since then your connection has kept failing, and an engineer who was booked to fix it did not arrive. Your account notes are below.
In your formal letter, you should:
- explain the problems you have had with the service
- describe how the problems have affected you and your household
- say what you want the company to do to put things right