Updated patient leaflet

The revised leaflet explains how patients can request a copy of their appointment letter in an accessible format. It replaces the previous version from today. Please remove old copies from waiting areas and use the revised electronic file when printing additional stock. The clinical content has not changed; the revision concerns the contact details and the order in which the steps are presented. Staff should therefore continue to answer clinical questions from the current care plan rather than infer that this leaflet introduces new treatment advice. Patients who have already used the old contact number should be reassured that calls will be redirected during the transition. There is no need to ask them to make a second request.