A discharge summary with a name error

Setting: A discharge lounge

A patient notices the wrong surname on the printed discharge summary. The nurse must use the ward's identity and document-checking process before the document is used or shared.

Task

Explore the concern behind the opening: "This is not my surname. How do I know the rest of the page belongs to me?"
Clarify the specific barrier and acknowledge its effect on the patient.
Explain the supplied next steps and respond to this possible question: "Could you just cross it out so I can catch my lift?"
Check the patient can distinguish what is agreed from what needs confirmation.

A discharge summary with a name error supplied plan

A patient notices the wrong surname on the printed discharge summary. The nurse must use the ward's identity and document-checking process before the document is used or shared.
The nurse will follow the ward's identity and document-checking process and ask the responsible team to verify the whole discharge summary.
A corrected, verified copy and explanation will be arranged through the ward process before the patient relies on the document.
Do not hand-correct the name and declare the rest accurate; do not disclose another person's information.
I need to follow our identity and document checks and ask the responsible team to verify the whole summary, not just the surname.
Once it has been checked, we can arrange the verified copy and explain any correction before you use it. I will also tell the team your lift is waiting, so they understand the practical pressure.

Fictional exam scenario only. Supplied arrangements are not medical guidance for a real patient..